Frequently Asked Questions

Jobs 6 questions
  • How do I accept jobs?

    Taking jobs in Spur starts with joining a team. Once you’re on the team, you can view jobs on both the Explore and Team Page. When you find a job you wish to take, simply tap on the job, thoroughly review the job details and schedule, and then follow the prompts to take the job!

  • How do I access more jobs?

    To have access to more jobs, join more teams! When you join a team, all jobs that are available to you will be displayed on your Explore page and the team’s page.

  • How do I clock in and out?

    You’ll use Spur to clock in when you begin your shifts and clock out when your shifts end. You do this from within the app. Be sure to clock out for break times and to clock out once your shift ends. This will help ensure there are no time disputes and that your payment for the work is processed quickly.

    1. Log in to your Spur app.
    2. Click on the calendar icon at the bottom of the screen.
    3. Tap on “Start Shift” to start your shift.
    4. Tap “Start Break to begin your break, and tap “End Break” when your break is over
    5. Tap “End Shift”, and you’re done!
  • How do I join a team?

    First, find a team that interests you by viewing teams near you on the Explore page. Once you’ve found the team you wish to join, check the teams Qualifications to see if you meet the team’s requirements. If you qualify, you’ll be able to send an application to join the team by selecting the Join the Team button at the bottom of your screen. If you are not qualified, you can add the necessary qualifications by selecting the Qualifications you are missing on the team page and following the prompts.

  • How do I view my jobs?
    • Log into your Spur app.
    • You can view your upcoming jobs by clicking on the calendar icon at the bottom of your app.
    • You can view past days by clicking on the day you are wanting to review. If this day is from a previous month, scroll left of right to find the calendar month and then select on the day.
    • You can view your upcoming jobs by finding the date you wish to review.
    • You can review the details of any job by clicking on that specific day in the calendar.
    • Lastly, if you need to cancel a job you can click on the three dots out to the right of the job summary and it will ask if you wish to cancel that job. You will need to enter a reason and a brief explanation as to why you are unable to fill that position.

  • Where can I see information about my jobs?

    As a Spur worker, your Timeline is the central location for viewing information about your jobs. From your Timeline, you can:

    • see information about your upcoming and past jobs,
    • manage and make adjustments to your time for jobs you’ve worked,
    • review workplaces after a job ends,
    • and cancel a job

    Your Timeline can be accessed by clicking the calendar icon on the bottom of the app.

Payroll and Benefits 11 questions
  • Can I receive tips for jobs worked through Spur?

    Some jobs on Spur allow workers to receive tips. This is at the discretion of each workplace. Workplaces should note if tips will be allowed during the job creation process.

    All tips are handled outside of Spur by the worker and workplace. Most workplaces will “cash out” your tips at the end of the shift, but this should discussed with the workplace when you show up for the shift.

    Any tips received outside of the app will be your responsibility to claim on your end-of-year tax filings.

  • Can I request family or medical leave?

    Spur allows eligible employees to take up to 12 weeks (or up to 26 weeks in the case of Injured Service member Family Leave) of unpaid Family and Medical Leave (“FMLA Leave”).

    In most circumstances, you are eligible for FMLA Leave if:

    1. you have worked for Spur for at least 12 months,
    2. you have worked at least 1250 hours for Spur in the 12 months immediately preceding your leave request,
    3. you work at a Spur location with at least 50 employees or within 75 miles of another Spur location that when combined has at least 50 employees,
    4. you provide the proper notice to Spur, where practicable, and
    5. you provide any required certification.

    Many temporary employees may not meet these requirements, but all employees who do meet the requirements set out by law will be eligible for covered leave.

    Information regarding FMLA Leave is posted at Spur’s main facility. If you have any questions regarding FMLA leave, please contact Spur.

    You can also review the Department of Labor’s Notice of Eligibility and Rights & Responsibilities here: https://www.dol.gov/whd/forms/WH-381.pdf

  • How do I add tax documents?

    To add additional tax documents to your profile, navigate to the Employee Information tab in your User Profile. Select the documents tab from the navigation bar at the top of your screen, and select Add Another Document. If you do not see the document you need, select “I don’t see the form I need” and follow the prompts to request your document.

  • How do I change my direct deposit information?

    You can edit your banking information by navigating to the Employee Information tab in the User Profile. From there, select Payment Information. On the Bank Account Information screen, you can select the purple Edit Bank Account button to update this information.

  • How do I get paid for jobs worked through Spur?

    As a Spur employee, you will be paid directly to your bank account via direct deposit on a weekly basis. Spur’s weekly pay period starts at midnight Monday morning and lasts until the following Sunday at midnight. Payday is every Friday.

    For example, if you work a shift on Thursday the 12th, it will be processed and paid to you the following Friday, the 20th.

    All shifts must be approved and closed in order for you to be paid for them. If a shift remains in dispute after the payroll approval cutoff time, your payment for that shift could be delayed until the next pay period.

  • How do I check my earning balance?
    1. Log in to your Spur app.
    2. Click on the emblem in the bottom right corner of the app that looks like a person.
    3. Click on employment information. If they do not have this option they need to update their app!
    4. Click on the earnings tab.
    5. This will show you your pending and closed balances. Anything listed as pending means that it is your expected income but it can vary due to time card disputes and adjustments. Anything listed as closed means that it has already been approved to be ran for payroll and will not change (unless pending balance time cards are closed, they will be subtracted from the pending balance and added to the closed balance).
  • How does Spur handle income taxes?

    Spur will withhold all legally required federal, state, and local taxes, based on your residence and the location of each shift you work. If you live in one state and work in another, taxes will be withheld for the state where the job was worked.

    You will receive a Form W-2 from Spur by January 31 for all work from the previous year.

  • How often will I get paid?

    Spur’s weekly pay period starts at midnight Monday morning and lasts until the following Sunday at midnight. Payday is every Friday.

  • How much will I get paid for jobs on Spur?

    Workplaces set the pay rate for jobs on Spur. You can review the pay rate for any job on Spur before you accept that job.

    Your gross pay will be the hourly rate of pay times the time worked for any shifts worked. Spur will withhold any legally required federal, state, and local taxes, along with any court-ordered involuntary wage withholdings or garnishments.

    If you work more than 40 hours in a pay period, you will be paid an overtime rate based on 1.5x the rate of the hours worked in overtime.

  • How will I receive my paycheck?

    You will receive your pay via direct deposit. Every Friday, Spur will deposit your pay into the bank account you provided for any shifts completed in the previous pay period that have been approved and closed.

    If you would like to change the bank account you wish to use for direct deposit, you can do so through the Spur app.

  • What benefits am I eligible for as a Spur employee?

    Spur workers have access to a number of benefits through the platform. Please refer to our article on worker benefits to learn more.

Qualifications 6 questions
  • How do I complete required trainings?

    For most jobs in education, Spur requires completion of one or more online training courses, provided free to you through the Spur platform. Successful completion of these training courses with at least 80% correctness on the accompanying assessments will result in your meeting the training requirement. Some of these online trainings are only required once, and others must be renewed. Spur will remind you when it’s time to retake online training, as needed.

    Some jobs in education also require in-person training. This training can be scheduled through the Spur app, which will have all details about the training. Information on attending and documenting all other trainings is available on the relevant team and job listings in Spur.

  • How do I document that I have the qualifications to work a job?

    Before you can request to join a team, Spur must verify that you have all of the necessary qualifications. These may includes licenses, professional certificates, copies of diplomas or transcripts, or other credential documentation.

    In order to apply for a team and work jobs for that team, you must demonstrate that you have obtained all necessary qualifications. This might mean uploading a license or certificate, providing a copy of your diploma or transcripts, or documenting that you have completed training.

    You will document each of your qualifications in Spur, and we will verify all qualifications to ensure they are valid. Once your qualifications are verified, you will eligible to work jobs that require that qualification.

  • What if one of my qualifications expires?

    Some qualifications, such as licenses and professional certificates, have expiration dates and must be renewed. When Spur reviews a qualification, we record and verify its expiration date.

    Once your qualification expires, you must provide documentation to Spur of your renewed qualification. As long as a qualification is expired, you will not be eligible to work jobs on Spur that require that qualification.

  • Which qualifications are required to work jobs?

    In order to be a Spur employee, you must be legally eligible to work in the United States and be the legal age of majority in your state.

    Beyond that, each team has its own defined qualifications that must be met. These may include educational requirements, training courses, licenses, professional certificates, or other credential requirements. Before you can request to join a team, Spur must verify that you have all of the necessary qualifications.

  • Which trainings do I have to complete?

    Each team may have unique training requirements, either online training or in-person training. Some trainings are offered directly by Spur, and others are not.

    Information on attending and documenting all trainings is available on the relevant team and job listings in Spur.

  • Why is my qualification not approved?

    All qualifications are checked by our staff here at Spur. If your qualification is pending, we’ll approve it as soon as possible. If your qualification is rejected, you’ll receive a message explaining why.

Teams 3 questions
  • How do I view all my teams?

    You can view your teams through your User Profile. After accessing your User Profile, select the My Teams tab to view and manage all of your teams.

  • What’s the difference between a team and a job on Spur?

    On Spur, you can apply to work in different ways. When you view a workplace, you may see teams that they have listed. Teams are the first step in the work process: if you see a team you want to join, apply to join it through Spur, and you will be notified whether you were approved to join the team by the workplace.

    Once you’re approved to work on a team, you will be eligible to pick up jobs for that team created by that workplace.

  • Why do I need to join a team?

    Joining a team shows workplaces you are qualified to work for them. Workplaces post their jobs to teams; in order to accept a job, you’ll need to be on the team. You can join as many teams as you want, and you’ll have access to all the team’s jobs!

Profile 6 questions
  • How do I change information in my profile?

    You can change your name, contact information, profile biography, and education information through the app. Make changes to this information by selecting the Profile tab and tapping the pencil icon in the top right corner of your screen.

  • How do I change my password?

    You can change your password by navigating to your User Profile, selecting Settings, and then selecting Change Password.

  • How do I update my profile photo?

    Updating your profile photo is done through the Profile tab in the app. Select the blue icon in the bottom right of your current photo and follow the prompts to update your profile picture.

  • How do I update my work experience?

    You can add additional experience anytime through the app by navigating to the History tab in your Profile screen. Select the Add Experience button and follow the prompts; don’t forget to save!

  • What do I do if I forget my password and cannot log in?

    To access your account, you’ll need to select Login, and then select “Forgot Password?” below the Password field. Enter the email address you entered when you signed up, and then check your inbox. Don’t forget to check all email folders!

  • Why do I need a profile photo?

    Job seeking is about building relationships, and it’s harder for a workplace to build a relationship with a faceless profile. Psychology tells us that humans are naturally drawn toward faces, so put your best face forward!

Onboarding 5 questions
  • Am I classified as an independent contractor or employee when I work through Spur?

    As of June 11, 2018, all workers are employees of Spur. As a Spur employee, you will be paid directly to your bank account via direct deposit on a weekly basis. You are also eligible for benefits, as defined in Spur’s employee handbook.

    Before June 11, 2018, Spur workers were classified as independent contractors in accordance with the IRS and state guidelines, but moving forward, all hours worked on Spur will be as a Spur employee.

  • Does Spur run a background check?

    We run a basic background check on all Spur workers once they receive a contingent offer of employment to ensure we are maintaining a high quality worker community.

    Additional background checks may be required to join specific teams or work in specialized industries.

  • How old do I have to be to work on Spur?

    Workers on Spur must be the legal age of majority in their state.

  • What information do I have to provide to be a Spur employee?

    As an employee of Spur, you must provide your basic demographic information, tax and direct deposit information, documentation of your ability to work in the United States, and consent to a background check for employment purposes.

    You are also strongly encouraged to add your work history and a professional photo to strengthen your worker profile.

  • Why do you need my Social Security Number?

    Your Social Security Number is used to run a background check through our background check partner. Don’t worry ⁠— your Social Security Number is encrypted at all times.

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